Frequently Asked Questions
When will the mail arrive after sending?
For standard delivery in mainland France, expect between two and four business days with La Poste. Your mail may arrive up to 15 days after sending if it encounters routing issues.
Where can I drop off my mail?
Your mail is prepared, stamped, and dispatched directly to the La Poste platform near Paris, which speeds up the sending process.
How is the quality of the paper used for printing?
We use quality 80-gram paper - A4 for letters and quality 220-gram cardboard for postcards, suitable for your customization.
How can I send my mail and what are the options?
We offer different delivery methods: green letter (for mainland France), tracked letter, and registered letter with acknowledgment of receipt, each offering specific advantages according to your needs.
What file types can I use to send my mail?
Accepted formats for letters are .pdf or .html.
Is it possible to send mail abroad?
Yes, it is possible to send mail abroad.
What does my subscription include?
A letter-direct+ subscription includes unlimited access to letter and legal document templates, postcard templates, fast and cost-effective delivery of all your mail, a 100% secure cloud for storing all your documents and mail, as well as access to your letter-direct.com account to track the progress of your mail, view your sending history, and access your saved contacts.
How much does the letter-direct.com subscription cost?
letter-direct offers a welcome offer that gives you unlimited access to our platform for 48 hours for only €0.9 including VAT (green letter), €1.60 including VAT (tracked mail), and €2.50 including VAT (registered mail). If you do not cancel before the end of the trial offer, it will automatically renew as a non-binding monthly subscription at a rate of €39.00 including VAT per month. There is no minimum duration commitment. You can subscribe and unsubscribe from our service whenever you want and without any justification required. Find the details of the offer by clicking here.
How do I cancel my subscription?
You can cancel your letter-direct.com subscription yourself by going to the Cancellation page and entering the email address you used when you signed up. If you are unable to find your email address, you can also ask one of our advisors on chat, by phone, or by email at [email protected] to handle your cancellation.
I don't remember my login and password, what should I do?
You received your login credentials and password by email when you created your account. If you can't find your password anymore, please go to the Forgot Password page. If you can't find this information, please contact one of our advisors on chat, by phone or by email at [email protected].
Is it indicated that the mail is printed and sent by letter-direct on the envelope?
No, the recipient will not receive any advertising and will not know that the mail was sent via the letter-direct platform.