Frequently Asked Questions
When will the mail arrive after sending?
For standard delivery within metropolitan France, expect between two and four business days with La Poste. Your mail may arrive up to 15 days after sending if it encounters delivery problems.
Where can I drop off my mail?
Your mail is prepared, stamped, and sent directly to La Poste's facility near Paris, speeding up the sending process.
What is the quality of the paper used for printing?
We use high-quality 80 g/m² paper – A4 for letters and 220 g/m² cardstock for postcards, suitable for your customization.
How can I send my mail and what options are available?
We offer different sending options: eco letter (for metropolitan France), tracked letter, and registered mail with acknowledgment of receipt, each offering specific benefits depending on your needs.
What file types can I use to send my mail?
The formats accepted for letters are .pdf or .html.
Can I send mail internationally?
International shipments are possible but may take 4 to 15 days depending on postal services and distance.
What is included in my subscription?
The Letter-Direct+ subscription includes unlimited access to letter templates, fast and economical sending, a secure cloud storage, and online tracking of your shipments.
How much does it cost to subscribe to letter-direct.com?
Take advantage of a welcome offer giving you unlimited access to the platform for 48 hours at advantageous rates (eco letter for only €0.90 VAT included, tracked letter for €1.30 VAT included, and registered letter for €1.90 VAT included). If you do not cancel, the subscription will be automatically renewed at €39.00 VAT included per month.
How can I cancel my subscription?
You can cancel your subscription on our site by entering your registered email address or contact our customer service for assistance by phone or by email at [email protected].
What should I do if I forget my username and password?
If you forget your password or login details, use our online recovery service or contact our customer service.
Does the envelope indicate that the mail is from Letter-Direct?
Sending via Letter-direct does not generate advertisements and remains confidential for the recipient.